Complaint Letter about Missing Goods

A Complaint Letter about Missing Goods is a formal document used to report missing, lost, or damaged items that were expected in a shipment or delivery. This letter serves as an official notice to the supplier, seller, or carrier, requesting investigation, replacement, or financial compensation for the goods that did not arrive as expected.

The letter should include all relevant details — such as the order number, delivery date, product description, and quantity missing — along with any supporting documentation like invoices, purchase orders, or delivery receipts.

This type of letter is commonly used by customers, retailers, or businesses to address issues involving online purchases, freight shipments, courier deliveries, or damaged cargo. Submitting a formal complaint helps ensure accountability and speeds up the claims or replacement process.

Key Fields:

• Sender and recipient information

• Order or invoice number

• Date and method of delivery

• Description and quantity of missing goods

• Supporting documents attached

• Desired resolution (replacement or refund)

Sample Complaint Letter about Missing Goods

[Your Name]
[Your Address]
[City, State ZIP Code]
[Email Address]
[Phone Number]

[Date]

Customer Service Department
[Company Name]
[Company Address]
[City, State ZIP Code]

Subject: Missing Items from My Recent Order [#Order Number]

Dear Customer Service Team,

I’m writing to let you know that my recent order (#[Order Number]), placed on [Order Date], arrived incomplete. The following item(s) were missing from the package:

[List the missing items]

I’ve already checked the packaging carefully and confirmed that these products were not included.

I’d appreciate it if you could look into this matter and either send the missing items or issue a refund for the value of the products as soon as possible.

Please let me know if you need any additional information from my side. You can reach me by email at [Your Email] or phone at [Your Phone Number].

Thank you for your time and assistance.

Best regards,
[Your Name]

Why It Matters:

Accurate completion of the complaint letter helps protect the sender’s rights, provides an official record of communication, and supports any future claims or disputes related to the transaction.

Common Use Cases:

• Missing items from an e-commerce order

• Lost or damaged goods during shipping

• Undelivered parcels in courier services

• Incomplete delivery from a supplier